Warranty and claim conditions

General

Warranty and claim conditions apply to Allux mailboxes and related accessories.

Allux mailboxes are covered by a statutory warranty in accordance with the provisions of the Danish Sale of Goods Act, which gives the customer the right to report defects within 24 months from the date of purchase. If the complaint is accepted and falls within the warranty period, the seller undertakes to repair the product or, if necessary, supply a new one. However, the seller does not cover costs related to disassembly and replacement of the product or any consequential damages.

Delivery of spare parts for products can generally be expected to be maintained for at least 5 years after purchase. Thereafter, it cannot be expected that the same spare part can be delivered. However, efforts are made to find a similar spare part with the same function that can be integrated into the original design in a similar manner.

§1 – Statutory warranty

1.1. The statutory warranty covers material and manufacturing defects that are present at the time of delivery or occur during normal use of the product.

1.2. The customer must submit a complaint within a reasonable time after the defect has been discovered or should have been discovered.

§2 – Paint and surface

2.1. Normal fading of colour due to weather and sun exposure is considered natural patina and is not covered by the statutory warranty.

2.2. Peeling of paint that can be attributed to defects in the surface treatment by the manufacturer is considered a defect covered by the statutory warranty.

2.3. Complaints regarding surface defects must be documented by submitting images.

Special conditions for galvanised mailboxes

The surfaces of the mailboxes are inspected and delivered according to EN ISO 1461, which defines the requirements for hot-dip galvanised coatings.

This standard allows the following:

• White rust: White rust, which can occur as a natural result of zinc reacting with moisture, is allowed as long as it does not affect the coating’s corrosion-protective properties.
• Surface variations: Variations in the appearance of the coating, such as colour differences, roughness or slight textures, are also allowed as these do not have a negative impact on functionality or protection.

The primary purpose of hot-dip galvanisation is to ensure long-term corrosion protection and minor cosmetic variations do not affect durability or quality.

§3 – Maintenance

3.1. To maintain the statutory warranty, the mailbox must be maintained in accordance with the maintenance instructions provided by the manufacturer at any given time.

3.2. Lack of maintenance may result in the loss of the statutory warranty.

§4 – Limitation of liability

4.1. Any costs related to the removal and reinstallation of the mailbox in connection with a warranty claim are the responsibility of the customer and will not be reimbursed by the manufacturer or retailer.

4.2. The statutory warranty does not cover damage caused by incorrect installation, misuse, negligence, vandalism or lack of maintenance. All complaints are assessed according to applicable standards.

§5 – Rust warranty

5.1. The 12-year rust warranty applies to corrosion on the mailbox. Surface rust is not covered. Accessories are not covered by the 12-year rust warranty.

Information and maintenance of your mailbox

Galvanised steel

With galvanised steel, joints and edges may take on a brownish hue, but over the course of 1 to 2 months the surface will gradually even out to a matte grey colour. Should small scratches and scuffs appear on the mailbox and take on a brownish hue, these too will even out over time.

We recommend cleaning the mailbox 3-4 times a year with a mild soap solution. Inadequate maintenance can lead to rust formation.

Hot-dip galvanised steel

The galvanisation process involves immersing the steel in approximately 450 °C liquid zinc. This process provides rust protection, but is quite ‘harsh’ on the steel, which may cause slight warping. Zinc build-up and ash may appear on the surface, but it will quickly become uniform and matte.

If the mailbox is damaged and bare steel is exposed, the zinc will slowly but surely even out the difference.

We recommend cleaning the mailbox 3-4 times a year with a mild soap solution. Inadequate maintenance can lead to rust formation.

Powder-coated mailboxes

We recommend cleaning the mailbox 3-4 times a year with a damp cloth. Mailboxes with a smooth coating can benefit from wax treatment to prevent dirt from sticking easily. Scratches that go to the underlying metal, and are not just surface marks, should be repaired with a touch-up pen or otherwise sealed. If not treated, rust formation can accelerate.

Mailboxes with a textured coating should not be waxed.

Stainless steel

To protect the surface from scratches during production, the steel is coated with a thin foil, which must be removed before use. Any glue residue can be removed with alcohol. If a number has been stamped on the steel, it can be removed with acetone.

Although the steel is ‘stainless’, discolouration may occur, affecting the visual appearance. Therefore, we recommend cleaning the mailbox with a mild soap solution and applying a thin layer of acid-free oil. This should be done at least 4 times a year.

If discolouration occurs that cannot be removed with soapy water or oil, it can be lightly sanded with fine emery cloth. Afterwards, the mailbox should be treated with a thin layer of acid-free oil.

Copper

To protect the surface from scratches during production, the copper is coated with a thin foil, which must be removed before use.

If you want to preserve the shiny surface, it should be maintained with products designed for polishing copper.

If you prefer a patinated appearance, polishing and other surface treatments should be avoided. Patination occurs when copper is exposed to heat, water, salt, impurities, air pollution and similar factors. The resulting coating can vary greatly in colour, ranging from brown to black/blueish. The coating is rarely uniform, which can result in a mottled appearance. Only after several years will the copper develop a fully covering verdigris green patina.

Aluminium

Anodised aluminium has an alloy that makes it weather resistant. It does not require any special maintenance, and after about a year, it develops a matte grey patina.

Plastic

The plastic materials are UV-protected, ensuring that the mailbox does not fade in the sun. Over time, the UV protection will diminish, and fading may occur. This can be refreshed using a plastic or vinyl restorer.

We recommend cleaning the mailbox 3-4 times a year with a mild soap solution.

Moving parts

Moving parts should be lubricated twice a year to prevent unnecessary wear and possible noises. During winter, the lock should be lubricated with lock oil.

By following the above maintenance guidelines, you will have a mailbox that is functional and visually appealing for many years to come.